| 1. What are my Golf Ball Printing Options? |
| In order to help you easily promote your company, a golf outing, or help you identify your ball and put forward your best game possible, we provide full color printing of logos and photos on all our golf balls. If a picture or logo doesn’t suit your fancy, we also have the capability to print up to three lines of personalized text with a 17 character maximum per line. If you would prefer to keep it simple, you can adorn your golf ball with your initials and a pinstripe design. Or you may use any combination of these to be printed on each side of your golf ball. For a complete description of our printing services, please visit our Golf Ball Imprint Options page. |
| 2. What are the setup fees? |
| Unlike many other similar services, we do not charge any setup fees for our custom printed golf balls. Orders shipped to CA, NJ and NY will have applicable state sales tax automatically added to your online shopping cart. Shipping costs will also be automatically added to your online shopping cart to keep things hassle-free. To find out more about our prices, please visit our Custom Golf Balls Catalog or Start an Order to begin your purchase of custom printed golf balls. |
| 3. I’m planning a golf outing, what services can you provide? |
| Although we are known mostly for our Custom Printed Golf Balls, which surely provide a welcome addition to any golf outing, our services do not stop there. If you are planning a tournament, please check out our Tournament Planning Page to help you organize your important event. In order to enhance the appearance of your golf balls and make giveaways even easier, we have the additional option of Specialty Packaging that can be used for any order of 12 dozen or more of our Custom Printed Golf Balls. If you need event signage, apparel, or additional promotional material, please contact us at info@dandrgolfballs.com. |
| 4. How long until I get my Printed Golf Balls, and do you offer rush services? |
| Generally, once your design is approved your order will ship in 10-15 days. However, we do have services available to expedite your order for your convenience. All custom printed golf balls are eligible for 3 day rush processing which you can select in the checkout process. In either case, during checkout please provide us with the date you need to have the balls arrive at your shipping address and we will do everything we can to get the order to you in time. |
| 5. What if I need help designing a unique logo? |
| If you want a cutting-edge golf ball design, we are here to help. We employ a full-time staff of graphic designers who are available to help you with a logo design or any art preparation. Call us at 1-800-610-6210 or email info@dandrgolfballs.com for more information. |
| 6. What email address do I send artwork to? |
| Artwork should be uploaded to the website via the upload tool provided on the imprint options screen when either Logo or Photo golf ball was selected. If you have any issues uploading artwork, please email info@dandrgolfballs.com or fill out the Contact Us Form to ask our customer service team to help with your artwork needs. |
| 7. How do I change my order? |
| Not all orders may be changed depending on the stage of production they are in. Please view the status of your order in your account page under View/Edit Pending Orders. If the status is, “In Production” or “Shipped,” your order cannot be changed. You must contact customer service by email at info@dandrgolfballs.com or by phone at 1-800-610-6210 to discuss any order changes necessary. |
| 8. I need my order in hands in a week, not the standard production time, is this possible? |
| This is possible in most cases. All custom printed golf balls are available for rush production whereby the balls will ship within 3 business days of the completed order – meaning after all proofs have been approved. During checkout please notify us if you have an in-hands date and we will do our best to ensure your printed golf balls arrive at your shipping address no later than the date specified. |
| 9. Can I order 1 dozen logoed golf balls? |
| Yes, you can! Unlike many other websites, you may order 1 dozen of any type of custom printing for you golf balls. Though you should note that the Logo and Photo options have a flat fee of $75.00 for these options to become available for quantities of fewer than 6 dozen golf balls. This fee is waived for 6 dozen and more golf balls. |
| 10. I have submitted an order, will I receive a proof? |
| Typically a proof is not provided unless custom Logo or Photo imprint options are selected. Personalized and Pinstripe & Initials golf balls are proofed on screen during the order process. For additional proofing options please contact info@dandrgolfballs.com or call 1-800-610-6210 for more information. |
| 11. How much are the proof charges? |
| There is no charge for proofs. |
| 12. What is the standard production time for logoed golf balls? |
| Standard production time is about 10-15 business days. Orders may ship out early, but there is no guarantee without rush service selected. |
| 13. I am a new customer. How do I set up an account? |
| During the checkout process you will be prompted to set up an account. This entails entering your name, email address, and password. You may also click the Log In or Register link above the shopping cart icon to create an account. New customers must prepay the first order by credit card. Upon request to get payment terms, a credit application can be mailed or faxed to you that must be completed and submitted for review. All customers will have an equal opportunity to receive terms from Drew & Rogers Custom Golf Balls. |
| 14. Do you ship outside of the United States? |
| Unfortunately Drew & Rogers Custom Golf Balls does not ship outside of the United States. Please contact customer service at info@dandrgolfballs.com if you would like to ship abroad to see if there is a way to work around this issue. |
| 15. How many dozens come in a case? |
| The size of the case depends on the amount of golf balls ordered. The maximum amount that can fit in a box is 30 dozen golf balls. Golf balls weigh 1.5 lbs/dozen. |
| 16. How can I get an estimated freight charge? |
| Freight is estimated in the shopping cart during the checkout process. The amount of freight to be charged varies based on your selection of Ground, 3 Day Select, 2nd Day Air, or Next Day Air shipping. If you have any questions about freight or would like a custom quote please contact info@dandrgolfballs.com. |
| 17. What is the golf ball imprint location and size? |
| The location of an imprint on a golf ball is different depending on the service you are requesting. A standard imprint area of 7/8″ will be used on logos and photos unless a smaller imprint is specified, or if the logo or photo does not look proper at the maximum size. Drew & Rogers Custom Golf Balls reserves the right to resize for the best appearance. |
| 18. What is an overrun? |
| An overrun can refer to two things: all orders are subject to +5% or -5% production of the requested amount; or overruns are logo golf balls that have been misprinted and sold at a discounted price. Drew & Rogers Custom Golf Balls reserves the right to distribute logo overrun golf balls through normal channels of distribution. |
| 19. Is it possible to print two things on one ball? |
| Yes, it is possible. You may have any combination of personalization, pinstripe & initials, photo and logo imprinting on a single ball, with imprints on opposite sides of the same ball. You cannot have a photo with personal saying printed underneath the photo, they must be on opposite poles. Options include double logo or photo, double personalized, double pinstripe and initials, photo or logo and pinstripe and initials, personalized and pinstripe and initials, and photo or logo and personalized printing. |
| 20. What forms of payment does Drew & Rogers Custom Golf Balls accept? |
| Drew & Rogers Custom Golf Balls accepts Visa, Mastercard, American Express, and Discover credit cards. Customers may also apply for payment terms by emailing info@dandrgolfballs.com and requesting a credit application. The credit application must be completed and submitted for review at which point all customers will have an equal opportunity to receive terms from Drew & Rogers Custom Golf Balls. |
| 21. Can I return my custom printed golf balls? |
| No returns will be accepted or credited to your account without prior authorization. If you need to return your order for any reason, please contact customer service by emailing info@dandrgolfballs.com or calling 1-800-610-6210. |
| 22. What if there is an issue with shipping? |
| All orders are shipped F.O.B. origin. Drew & Rogers Custom Golf Balls is not liable for missed delivery dates or other delays after acceptance of goods by the transportation company. However, the customer service professionals at Drew & Rogers Custom Golf Balls will work with you to sort out and help handle issues with the shipping company to try and ensure that your custom printed golf balls arrive when you need them. |
| Special Note: |
| Drew & Rogers Custom Golf Balls assumes no liability for fulfillment due to inability to obtain raw materials caused by strikes, fires, or other causes beyond our control. |
